使用 Desktop Connector 有時檔案會上傳失敗

使用 Desktop Connector 有時檔案會上傳失敗

使用 Desktop Connector 有時檔案會上傳失敗




When a file is added to the BIM folder in Windows Explorer, Desktop Connector keeps displaying a message stating that there are pending actions. The documents never upload to BIM 360 Docs.

User-added image



  • Desktop Connector version is not up-to-date.
  • User is connected to a different Autodesk Account within another Autodesk program.
  • User has two or more BIM 360 accounts with the same name.
  • The BIM 360 account name ends with a period/full stop.
  • The file type is not supported or the file is corrupted.
  • The file contains externally referenced files and was not uploaded as a linked file.
  • The Desktop Connector installation has become corrupted.


Try the following:

  • Update Desktop Connector to latest version - Install Desktop Connector.
  • Log out of all Autodesk products and sign in only to Desktop Connector.
  • Log out of Desktop Connector, exit the application, relaunch, and sign in.
  • Avoid using the same name for BIM 360 accounts.
  • Remove any periods / full stops from the BIM 360 account name.
  • Review if the file is corrupted and supported - File Support Reference.
  • Check that any files containing linked files have been added to the folder using the linked files upload option.
  • Check that any referenced files in the drawings are resolved.
  • If using Desktop Connector with Civil 3D 2020, check that Civil 3D 2020.3 (or newer) and Desktop Connector (or newer) are installed.
  • If the installation appears to be corrupted, perform a clean uninstall/reinstall (see the following):

To perform a clean uninstall:

  1. After uninstalling the application through the Control Panel, delete the following folders: 
  • C:\Users\<USERNAME>\AppData\Local\Autodesk\Desktop Connector
  • C:\Users\<USERNAME>\AppData\Local\Autodesk\Web Services\DesktopConnector

       2. Delete the following registry keys (be advised that it is recommended to first export out or 'save' a copy of the current registry before deleting or modifying any keys):

  • HKEY_CURRENT_USER>SOFTWARE>Autodesk>Autodesk Desktop Connector
  • HKEY_LOCAL_MACHINE>SOFTWARE>Autodesk>Desktop Connector

       3. After the preceding items are removed, reboot the computer before reinstalling the application. 

To check for a new update:

When a new update is available, a bubble appears over the tray icon 

  • Click 'Learn More' to get the latest version and find out what's included
User-added image

A new Update Available command appears in the tray menu

  • Select 'Update Available' to get the latest version and find out what's included

Note: Administrator permission is required to install and update Desktop Connector